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FAQ

01HOW CAN I IDENTIFY THE SIZE?
All our sizes are based on international measurements standards. The best option is to measure the head size before ordering the item, as its very individual. Following measurements are indicated in centimetres: 0 - 0.3 = 36 - 38 0.3 - 0.6 = 40 - 42 0.6 - 0.9 = 44 - 46 0.9 - 1.5 = 46 - 48 1.5 - 3 = 48 - 50 3 - 6 = 50 - 52 6 - 9 = 52 - 54 9 - 12 = 54 - 56 12 + = 56 +
02HOW TO PLACE THE ORDER ?
You have to select the item, indicate size, colour and quantity. Add to "Shopping cart" and open it. In the next step, you have to fill in your customer's profile. Please fill in it properly with indicating your email address and country of origin. Afterwards, indicate the delivery company that you prefer your goods to be sent ( FedEx, DHL, Cargo, etc.). Confirm your order and wait until our managers will contact you back.
03WHEN CAN I EXPECT MY ORDER TO BE DELIVERED ?
If you are an international retail buyer, your order will be confirmed within 1-2 business days and international delivery takes from 2-10 days, the longevity depends on destination. If you are a bulk buyer, your order will be proceed within 2-3 business days. The delivery usually takes from 1-3 weeks. Payment, delivery and timing will be discussed personally.
04HOW MUCH SHOULD I EXPECT TO PAY FOR DELIVERY ?
If you are an international buyer, it depends on size and weight of your physical order. Also, it depends on your choice of company signed to deliver your order. The shipping cost is NOT included in price for retail buyers.
05WHAT IS YOUR SCHEDULE?
Working hours: 9 am - 6 pm from Monday to Friday.
06HOW CAN I SEE PRICES FOR BULK BUYERS?
If you are the bulk buyer and willing to start working with us, you have to register on our site ( the icon for registration is below the loop on the right side of the site page). If you are struggling with registration you can contact us and ask for help: nikola.royalfamily@gmail.com. In order to have an access to your personal account you need to answer certain questions regarding your business activity, in order to confirm the status. After registration you should wait until our managers will contact you for creating and confirming your personal account. As soon as you received your login and password you can sign in and see bulk buyer's prices.
07CAN I RETURN THE ITEM ?
Unfortunately, if you are an international retail buyer you cannot return the order, but we can change it for you for the same amount of money or you can pay the difference in case if the price for selected item is higher. Basing on our international return policy, the customer is responsible for return delivery cost.

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